At Invoiflix Systems, we strive to provide high-quality services that meet your expectations. Please review our refund policy below:
1. Eligibility for Refunds
Refunds are available under the following conditions:
- If a service has not been initiated within 14 days of payment.
- If you have been charged incorrectly due to a billing error.
- If the delivered service is proven to be defective or incomplete, as per the agreed-upon scope of work.
2. Non-Refundable Services
The following are not eligible for refunds:
- Services that have been fully delivered or completed.
- Custom solutions or projects involving third-party tools (e.g., Zoho, Odoo, WordPress, Wix, Shopify).
- Subscription fees for maintenance and support after the start of the billing cycle.
3. Refund Request Process
To request a refund:
- Contact us at sales@invoflix.com within 7 days of identifying the issue.
- Provide your invoice number, payment details, and a detailed explanation of your concern.
- We will review your request and respond within 10 business days.
4. Refund Method
Approved refunds will be processed through the original payment method within 10 business days of approval.
5. Disputes
If you disagree with our refund decision, you may escalate the matter to help@invoflix.com.
6. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Updates will be posted on our website, and it is your responsibility to review the policy periodically.
For questions or concerns regarding our terms and conditions or refund policy, please contact us at sales@invoflix.com.